Refund policy
Last updated: October 20, 2026
Eligible issues
We accept claims when an item arrives damaged or defective, when we send the wrong item or variant, or when an item is missing from the shipment.
We do not accept returns or exchanges for a change of mind.
Contact us within 7 days of delivery
Email contact@theretrogift.com within 7 days of the delivery shown in carrier tracking.
Include your order number, a description of the issue, and clear photos or video of the item and packaging where available.
For a missing item, tell us which item is missing. We may first check whether it is travelling in a separate parcel.
An unboxing video can help but is not a condition for contacting us.
This 7-day period is the time to report an eligible issue. It is not a general return window for unwanted items. Nothing in this policy limits rights that cannot be excluded under applicable law.
Approval and return instructions
Do not send an item back before receiving our authorization and return instructions.
If a return is required for an approved claim, we will provide a prepaid return label or an equivalent prepaid method and the correct return address. Do not send a return to our business address unless we specifically instruct you to do so.
Hand the parcel to the carrier within 14 days of receiving the label.
Return it in the condition received, with its accessories and the original packaging where reasonably available. This does not require an item that arrived defective to be in working condition.
We do not reimburse independently arranged, unauthorized return shipping.
Replacement or refund
For an approved issue, we will offer an appropriate replacement or refund at no cost to you.
Refunds for affected items go to the original payment method. A partial refund may apply when only part of an order is affected.
A refund required for an eligible issue is not replaced by a store credit without your agreement. Purchases originally paid for with gift cards are refunded to the gift card balance.
Once a return is received and inspected, or a refund without return is approved, we process the refund within 5–10 business days. Your bank or card issuer may take a further 3–10 business days to show the credit.
Refunds for unshipped orders cancelled because we cannot meet the promised or agreed revised shipping time are issued to the original payment method within 7 business days of cancellation, or sooner where required by law.
The general 5–10-business-day processing estimate for product returns and the 12-hour cancellation-request window do not extend or limit this right. Your bank or payment provider may take additional time to display the credit.
Exclusions
We do not cover normal wear, misuse or accidental damage after delivery.
Personalized items, digital items and gift cards cannot be returned for a change of mind. Contact us if there is an eligible defect or an error with your order.
Claims made after the report period may be declined, subject to applicable rights.
Late or lost orders
Preparation takes up to 3 business days, followed by 7–9 business days in transit after dispatch. Estimated total delivery time is 7–12 business days, including preparation.
During Black Friday, Christmas and other busy periods, increased order and carrier volumes may cause delays.
If your order has not arrived by the end of its estimated delivery window, contact us. You do not need to wait 25 business days.
We will investigate and, if the parcel is confirmed lost, offer a replacement or refund for the affected items.
Please read our Shipping Policy:
https://theretrogift.com/policies/shipping-policy
Cancellation and address changes
Request cancellation or an address change within 12 hours of ordering and before preparation begins, whichever comes first.
Contact us immediately. A change may no longer be possible once preparation or shipping has started.
Contact
Email: contact@theretrogift.com
Phone: +1 (505) 717-8756
The Retro Gift is operated by Hikari Nova LLC, 102 Gold Ave 344, Albuquerque, NM 87102, United States.
This is our business address, not an automatic return destination.