Shipping policy

Last updated: October 20, 2026

Where we deliver and shipping cost

We currently deliver to the United States. Standard shipping is free on all US orders. Any applicable taxes are shown at checkout.

Preparation and delivery times

Order preparation: up to 3 business days from payment confirmation.

Shipping transit: 7–9 business days after your order is dispatched. Transit starts after preparation; the two periods are consecutive.

Estimated total delivery time: 7–12 business days from payment confirmation, including preparation.

Business days are Monday through Friday, excluding public holidays. Delivery estimates are not guaranteed arrival dates.

During Black Friday, Christmas and other busy periods, preparation and transit may take longer because of increased order and carrier volumes. Please allow extra time when ordering for a particular occasion. We will notify you of a delay affecting your order when we become aware of it. This notice does not remove your rights or the support options below.

Fulfillment and tracking

We work with fulfillment partners in different locations. Our US business address is not a statement that every order ships from the United States.

When your order ships, we will email you the tracking information. Items in one order may travel in separate parcels.

Delays and missing deliveries

If your order has not arrived by the end of its estimated delivery window, email contact@theretrogift.com with your order number. You do not need to wait 25 business days before asking for help.

We will investigate with the fulfillment partner or carrier and explain the available next steps. If a parcel is confirmed lost, we will offer a replacement or a refund for the affected item or items.

If we cannot ship within the preparation time promised when you ordered, we will notify you, provide a revised shipping estimate and offer the choice of agreeing to the delay or cancelling the unshipped items for a full refund.

Addresses and cancellation requests

Please check your delivery address before placing the order. If you notice an error, email us immediately.

You may request cancellation or an address change within 12 hours of ordering, and before preparation begins, whichever comes first.

Once an order is in preparation or has shipped, changes may no longer be possible. If an address issue prevents delivery, contact us so we can review the situation and any available options.

Returns and support

For damaged, defective, incorrect or missing items, please read our Return & Refund Policy:

https://theretrogift.com/policies/refund-policy

Email: contact@theretrogift.com
Phone: +1 (505) 717-8756

The Retro Gift is operated by Hikari Nova LLC, 102 Gold Ave 344, Albuquerque, NM 87102, United States.